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BNP Paribas ERE and Dial-Once found THE solution to improve their client service


BNP Paribas E&RE (Epargne & Retraite Entreprises) proposes corporate savings and pension plans to companies and their trustees. Its ambition is to provide its 26,000 corporate clients and 1.1 million trustees with the best service in town. Philippe Clément, Project & Client Service Manager, BNP Paribas E&RE and Adrien Lesage, Sales Director of Dial-Once, a startup expert in the digitization of calls, found THE solution to better serve most of BNP Paribas E&RE clients. This has resulted in the setting up of a pilot to deliver its clients a 24 hours service. How did they achieve this? Keep reading... Read more

Fortia Financial Solutions and BNP Paribas Securities Services cooperate to build the depositary bank of the future


Investment funds – used by millions of savers worldwide – usually rely on the services of a depositary bank. The mission of a fund’s depositary such as BNP Paribas Securities Services is to safeguard the fund’s assets and ensure that the fund is managed in compliance with its prospectus and relevant regulations. BNP Paribas Securities Services is the leading depositary services provider in Europe. Thanks to a new cooperation with Fortia Financial Solutions, BNP Paribas Securities Services is defining the future of depositary banking services. Read more

Aiming for an augmented net assurance customer experience


In an extremely competitive insurance market, clients tend to favour price over a good coverage when selecting their insurance on-line. If they are lucky, they do not even realize they are at risk….But if life decides otherwise, they could face huge costs on the top of the trauma inherent to any accident. Insurance advisors often warn them against this situation and recommend their products. Yet, they do not always find the right arguments to convince them. Chenda Botticchio, project manager at BNP Paribas French Retail Banking and Stéphane Favaretto, co-founder of Minalea start-up joined forces... Read more

My BioPass: your key to access BNP Paribas Wealth Management


Today, more and more high net worth clients are digitally savvy and expect an easy connection with their bankers anytime, anywhere… Yet, many of them still access their client space using complicated passwords or tokens that they can hardly remember! Their client experience is far from optimal! A forward-looking identification system has become essential to keep up with the needs of more and more demanding investors. BNP Paribas Wealth Management, the first private bank in Europe, places the client at the heart of its strategy, hence its decision to come up with an efficient authentication service... Read more

Insiteo helps BNP Paribas Personal Finance staff find their way!


In July 2016, BNP Paribas Personal Finance, the bank’s expert in consumer credit, inaugurated its brand new head office, a Unicity building based in Levallois-Perret. Two impressive blocks of 26 700 and 9 300 square meters each, host its 2 700 employees who benefit from spacious facilities including restaurants, fitness centers, an auditorium and a winter garden. But the downside of such a big place is the difficulty some of them may experience to find their way. To solve this, a performing geolocation and indoor positioning system has been selected to guide them through. This was the outcome of... Read more