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Aiming for an augmented net assurance customer experience

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In an extremely competitive insurance market, clients tend to favour price over a good coverage when selecting their insurance on-line. If they are lucky, they do not even realize they are at risk….But if life decides otherwise, they could face huge costs on the top of the trauma inherent to any accident. Insurance advisors often warn them against this situation and recommend their products. Yet, they do not always find the right arguments to convince them. Chenda Botticchio, project manager at BNP Paribas French Retail Banking and Stéphane Favaretto, co-founder of Minalea start-up joined forces... Read more

My BioPass: your key to access BNP Paribas Wealth Management

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Today, more and more high net worth clients are digitally savvy and expect an easy connection with their bankers anytime, anywhere… Yet, many of them still access their client space using complicated passwords or tokens that they can hardly remember! Their client experience is far from optimal! A forward-looking identification system has become essential to keep up with the needs of more and more demanding investors. BNP Paribas Wealth Management, the first private bank in Europe, places the client at the heart of its strategy, hence its decision to come up with an efficient authentication service... Read more

Insiteo helps BNP Paribas Personal Finance staff find their way!

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In July 2016, BNP Paribas Personal Finance, the bank’s expert in consumer credit, inaugurated its brand new head office, a Unicity building based in Levallois-Perret. Two impressive blocks of 26 700 and 9 300 square meters each, host its 2 700 employees who benefit from spacious facilities including restaurants, fitness centers, an auditorium and a winter garden. But the downside of such a big place is the difficulty some of them may experience to find their way. To solve this, a performing geolocation and indoor positioning system has been selected to guide them through. This was the outcome of... Read more

BNL and IQUII are in the starting blocks to prepare the Bank’s Telethon Relay Race

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BNL and IQUII are about to launch an app to handle the event "Staffetta 8 x 20 BNL per Telethon" (a charity event to raise funds for the Italian Telethon Foundation) through IQUII EventXP event management platform. With the launch of this app, BNL’s ambition is to amplify the annual charity event experience, facilitate its networking and simplify the donation process. Read more

With Pedius, BNL talks to the deaf

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BNL has started a collaboration with Pedius startup. What’s their objective? To Allow deaf people the access to BNL’s helpline services using recognition technologies and speech synthesis. In Italy, there are about 70 000 deaf people (ENS Source), so any phone communication represents a digital hurdle for them as many services can only be proposed this way. Through Pedius innovative technology, the user can write in a common chat and his message is transformed into an artificial voice by the speaker. When the contact center operators answer, the speaker’s “voice message”becomes a written text,... Read more